General terms and conditions of sale
1. Definition and application
These general terms and conditions of sale (hereinafter referred to as the «General Terms and Conditions of Sale») may be consulted on the website www.Stepchange.be or www.Stepchangemodel.com/Stepchange or www.step.stepchange.be (hereinafter referred to as the «Website»).
The Website and related Services are offered by: StepChange srl (hereinafter, «StepChange» and «We»)
Hive 5, Cours St Michel 30
1040 Etterbeek
Brussels / Belgium
BE0741.421.676
info@stepchange.be
For the purposes of these General Terms and Conditions of Sale, the following definitions have the following meanings
following:
(i) «Customer»: Any natural or legal person (B2C or B2B) who enters into a contractual relationship with StepChange, regardless of the nature of the contractual relationship, including, but not limited to, Consumers and Professional Customers. Hereinafter also referred to as «You».
(ii) «Products» and/or «Services»: All the software, videos, online training, support programmes and paid content on the www.Stepchange.be or www.Stepchangemodel.com/Stepchange or www.step.stepchange.be website (hereinafter referred to as the «Website») and individual or group coaching sessions, face-to-face training.
The General Terms and Conditions apply to all current and future sales of Products by StepChange to the Customer. By using the Website the Customer accepts the Terms and Conditions and all other rights and obligations mentioned on the Website.
These General Terms and Conditions of Sale are fully applicable, unless expressly waived. An express derogation is only valid insofar as it results from a mutual agreement expressly provided for in writing. Such express derogations are intended to replace or supplement the clauses to which they refer. The other provisions of these General Terms and Conditions of Sale remain fully applicable in all cases.
StepChange reserves the right to modify and/or supplement these Terms and Conditions at any time for future orders. We advise you to regularly read and review our Terms and Conditions. Any future changes will have no effect on current orders and contracts arising therefrom, unless otherwise provided by law.
2. About us
Laetitia van Wijck, created the StepChange method in 2016 and founded StepChange SRL in January 2020.
StepChange SRL is a 100% company dedicated to career transition and meaning at work. We help you find meaning at work and reinvent yourself in your current job or elsewhere. Our ambition is to have a real impact on the SOCIETAL PROBLEM of »meaning/significance at work«.
THIS IS WHO WE HELP :
✓ INDIVIDUALS - Executives, Managers, employees, entrepreneurs. The job market is undergoing a revolution, and they are increasingly having to rethink their jobs. We provide them with an effective, concrete and fast solution.
✓ ORGANISATIONS - Barometers, assessments, career reviews, coaching and workshops. Employees with a low sense of meaning at work. People on mobility programmes, outplacement programmes, ....
✓ COACHES - Coaches who want to support people undergoing professional reinvention. We train and certify them in a proven, dedicated and fun tool.
3. Registration
To be able to use the Services and functions made available to you on the Website, you must first register. When you register, you are required to provide certain information about yourself. This information must be true, accurate, up-to-date and complete. We reserve the right to change the registration requirements at any time. If your personal details change, we ask you to inform us immediately by e-mail at the following address: info@strepchange.be
If you are under 16 years of age, you must inform your parent or guardian of the StepChange Privacy Policy and its contents before registering and using the Website or associated services.
The password entered for your account must be personal and kept confidential. Please inform StepChange immediately of any unauthorised use of the account or any other breach of security.
4. Eligibility for purchase
Before making purchases on the Website, you must provide a certain amount of personal data. In particular, Customers must provide their real name, telephone number, e-mail address and other requested information, as indicated on the Website. In addition, when placing an order, you will be asked to provide payment details. You represent and warrant that the payment details provided are both valid and correct, and you confirm that you are the person corresponding to the information provided.
The Website is only available to persons who meet the eligibility requirements set by StepChange. As a Customer, you must have a valid credit or debit card issued by a bank accepted by StepChange. By placing an order on the Website, the Customer authorises StepChange to charge the Customer's credit or debit card up to the amount of the total purchase price of the products purchased on the Website.
By placing an order on the Website, you expressly authorise us to carry out credit checks and, where appropriate, if StepChange deems it necessary, to transmit or obtain at any time information (including any updated information) about you or third parties, including but not limited to your credit/debit card number or credit reports about you (including credit reports of your spouse if you are married in community of property), to confirm your identity, and to validate your credit/debit card, obtain an initial credit/debit card authorisation and authorise individual purchase transactions.
In addition, you accept that the personal information you have sent us may be used for the purpose of carrying out the required anti-fraud checks. You authorise us to transmit your personal information to an entity in charge of credit or fraud prevention, which may keep this information in its database.
5. Acceptance of your order
Once your order has been placed, you will receive an acknowledgement of receipt by e-mail containing the details of your order. This e-mail constitutes acceptance of your order.
The Parties expressly acknowledge that electronic forms of communication constitute a valid agreement. To the extent permitted by law, StepChange may use any electronic documents in its possession to prove the existence of the Sales Contract. A simple, digital or qualified electronic signature is not required as proof.
StepChange reserves the right to refuse your order if, for example, we are unable to obtain payment authorisation or you do not meet the eligibility criteria set out in Article 4 of these Terms and Conditions. Each Customer undertakes not to purchase the Products offered on the Website for the sole purpose of reselling them.
6. Awards
The prices of the Products shown on the Website are quoted in Euros and clearly state whether or not they include VAT and other taxes. We reserve the right to change our prices at any time. However, we undertake always to apply the prices that were indicated on our Website at the time of your order. Price changes due to changes in VAT rates will be charged to the Customer. The price indicated in the order confirmation is the final price to be paid.
Any obvious errors in the price, such as obvious inaccuracies, can always be corrected by StepChange after the conclusion of the Sales Contract.
The Customer must communicate any complaint regarding price or payment in writing within seven (7) calendar days of receiving confirmation of the order. The lodging of a complaint does not suspend payments due.
If your credit/debit card is not denominated in euros, the final price will be calculated in accordance with the
exchange rate applicable on the day your credit/debit card company processed the transaction.
7. Payment
We accept payment by Visa, MasterCard, bank transfer and all other payment methods clearly indicated on the Website. StepChange may extend the accepted payment methods at any time. Any new payment methods will be clearly communicated on the Website.
By using a credit or debit card, you confirm that you are the cardholder or that you have been authorised to use the credit or debit card by the cardholder. All credit and debit card holders are subject to validation and authorisation procedures by the card issuer. If your payment card issuer refuses to authorise payment to StepChange's account, we cannot be held responsible for the cancellation of your order.
We take all reasonable steps to ensure the security of online transactions. All credit and debit card transactions on our Website are processed by Stripe , a secure online payment gateway that encrypts your credit card details in a secure environment.
If you are a registered user of the www.Stepchange.be or www.Stepchangemodel.com/Stepchange or www.step.stepchange.be website, we will keep your details.
securely in our systems. This data is fully encrypted and is used
only to process transactions initiated by you.
In addition, we take all reasonable care, so far as is within our power, to keep your order and payment details secure. However, in the absence of negligence on our part, we will not be liable for any loss you may suffer if an unauthorised third party gains access to the data you provide when using the Website or placing an order on the Website.
Payment must be made in a single instalment before the first session of the programme. However, if the payment plan is spread over time with the agreement of StepChange, the Customer undertakes to pay for the entire programme to which he has committed, even if he decides not to use or view all the content.
For certain programmes, the Customer will receive an access code to the StepChange software as soon as payment is received.
8. Right of withdrawal and refund
The Customer is not authorised to exercise his right of withdrawal once payment has been made. In fact, once the purchase has been made, the online download of the digital content may be made available with the Customer's express agreement and the Customer will have acknowledged that he/she has lost his/her right of withdrawal. This constitutes an exception to the right of withdrawal, provided for in article VI.53, 13° of the Code of Economic Law.
In case of cancellation of coaching sessions by StepChange, the Customer will be reimbursed on a pro-rata basis for the cancelled sessions. StepChange reserves the right to further compensate the Customer.
If the Customer cancels a coaching session, the cancelled session will not be reimbursed.
However, the session may be postponed to a later date by mutual agreement with StepChange.
9. Intellectual property rights
Your use of our Website and its content does not give you any intellectual property rights in them, including StepChange's software and all HTML and other code contained on the site. Intellectual property rights« means copyright, design rights, trademark rights and all other intellectual property rights and other material rights in the content of the Website. All content, including third party trademarks, designs and intellectual property rights cited or displayed on the Website are protected by intellectual property and national laws and other international treaty provisions.
You may use content expressly authorised by StepChange and/or its third party licensors. Any reproduction or redistribution of the content listed above is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of any of the items listed above to any other server, location or supporting publication, reproduction or distribution is strictly prohibited. However, you are authorised to make one copy for the purpose of viewing the content for your own personal use.
In addition to the intellectual property rights mentioned above, «Content» is defined as any graphics, photographs, including images, sound, music, video, audio or text on the Website. StepChange tries to ensure that the information on the Website is accurate and complete. StepChange cannot promise that the content will always be accurate and error-free. StepChange also cannot promise that the functional aspects of the Website or the Content will be error-free, or that the Content or the server that makes it available will be free of viruses or other harmful elements. We always recommend that Internet users ensure that they have up-to-date anti-virus software.
10. Liability
The Customer uses the Products and Services at its own risk. StepChange undertakes to provide and make available the Products and Services purchased but cannot give any warranty as to the content and quality of the Products and Services when produced by third parties.
StepChange shall in no event be liable for any direct or indirect damages to the Customer arising from
as a result of any technical failures of the computer systems required to carry out the agreement, including technical failures affecting the payment system, the system for making services available, the computer Platform, servers and hosting in particular.
Due to the nature of the information and data provided, StepChange cannot be held responsible for the way in which the information is processed or perceived by the Customer. The Services and Products offered are professional development tools that are by their nature inherently subjective. They may not be suitable for all profiles. There can therefore be no question of considering them as obligations of result.
The maximum guarantee that StepChange can be held to is the price of the invoice paid.
and relating to the Products or Services in question.
StepChange shall not be held liable for non-performance of the contract entered into, on the one hand in the event of force majeure, as defined by the courts and tribunals, on the other hand in the event of fault on the part of the Customer or the unforeseeable and/or insurmountable act of a third party to the contract, including third party suppliers including the hosts of the Website.
StepChange shall not be liable for any consequences resulting from misuse, use and/or inappropriate interpretation of the Products and Services sold in view of the very nature of the information and/or training provided through the modules.
In the event of non-compliance with the applicable General Terms and Conditions and/or any other legal provisions applicable to the case and/or in the event of actions taken in fraud of StepChange's rights and/or interests, StepChange shall be entitled to suspend or terminate the Customer's account, ipso jure, without notice.
StepChange reserves the right to claim damages for any loss suffered as a result of an intentional or unintentional breach of the provisions contained herein. In particular, StepChange intends to pursue any unauthorised distribution or use of the Products made available on a personal basis. Any unauthorised distribution or use shall give rise to the payment of an agreed minimum lump sum of €2,500, in addition to the damages suffered by StepChange. This amount will be due without the need to establish the actual loss suffered.
StepChange shall in no event be liable for non-compliance with any legal provisions that may apply in countries other than Belgium. The Customer shall be liable for any act that is detrimental to the interests of StepChange.
11. Use of the Website
This Website is for personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, products or services offered on the Website. You may not use this Website or its content for commercial purposes on your own website.
You are personally responsible for your use of the Website and for all your communications and activities on or in connection with the Website. If you are involved in prohibited activities, or in activities that are disrespectful of other users or contrary to these Terms and Conditions, you may be temporarily or permanently denied access to the Website.
12. Third-party sites
On our Website, we may insert hyperlinks to other websites or resources operated by third parties other than StepChange, including advertisers StepChange has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of pages at such external sites or for the availability of such external sites or resources. StepChange is not responsible or liable, directly or indirectly, for the privacy practices or the content of such external sites, including (without limitation) any advertising, products or other materials or services available on or from such external sites or resources, or for any damage, loss or injury caused or alleged to be caused by or in connection with use of or reliance on any such content, products or services available on or from such external sites or resources.
13. Our relationship with you
The use of our Website does not create a joint venture, partnership, employment or agency relationship between you and StepChange. In no event shall the Customer be considered a representative, agent or employee of StepChange. Therefore, StepChange is not responsible for any representation, action or omission on your part.
14. Force majeure
If StepChange is prevented in whole or in part from fulfilling its obligations to the Customer due to an unforeseen circumstance beyond its control, this shall be deemed to be force majeure. In this case StepChange is entitled to suspend its obligations for the duration of the force majeure.
major.
15. Processing of your personal data
The personal data supplied by the Customer is necessary for the processing and fulfilment of orders, as well as for invoicing and warranty contracts. If this information is missing, the order will inevitably be cancelled. Providing false or erroneous personal data is considered a breach of these General Terms and Conditions of Sale. We will always process your personal data in accordance with our Privacy Policy,
available on our Website.
16. Applicable law and competent courts
These General Terms and Conditions of Sale and our other policies and procedures shall be governed by and construed in accordance with Belgian law. The application of the Vienna Convention is expressly excluded.
All disputes in connection with or arising from StepChange's offers or agreements shall be submitted to the French-speaking courts of the judicial district of Brussels (Belgium). Mediation must be arranged in advance.